Frequently Asked Questions & Return Policy
Q: Why are some items "in stock" and others are "pre-order?"
A: Because we curate our collections. Some items sell so well, that we restock them in different colors in future collections and we make those colors available for pre-order before they go into stock. Other times, we feel that an item is going to sell out quickly, so we give our shoppers the opportunity to lay claim on an item before it goes into stock, so they don't miss out.
Q: Why is your collection sort of small?
A: We curate small collections because our goal is to turn our inventory every 30 days and to keep new and fresh items in our collections. Once a curated item is sold out, it's removed from our page and we replace it with a "pre-order" item that is slated for the next curated collection.
Q: How much is shipping, and where to you ship?
A: Shipping is free by First Class Mail for most orders of $30 or more. Most orders of $29.99 or less enjoy a flat $5 shipping fee. Free and $5 shipping is for the contiguous US states only. Alaska and Hawaii pay a flat fee of $10, and Puerto Rico pays a flat fee of $15 for shipping. We are currently shipping only to the United States and Puerto Rico.
Q: Do you have coupons?
A: YES, sort of! We have ways you can earn discounts. With every order, we send out a card that says, "I got dressed in The Crowned Closet." Take a picture of yourself holding that little sign while wearing one of our outfits and post it to social media! You must tag us in the post and use these hashtags: #CrownedCloset #pageant #pageantry #onlineshopping #pageantshopping #glam. In return, we will send you a single-use coupon code for up to 20% off your next purchase in The Crowned Closet. Also, sign up for our mailing list and receive a quarterly coupon code to shop your little heart out!
OUR RETURN POLICY:
Please read descriptions carefully. You have 48 hours after delivery to send a Return Request for a full refund or exchange. Return requests after this 48-hour period may be returned for store credit only. Returned items must be sent back in original packaging with the tags still attached. Items will be examined upon return. If they are still in saleable condition, a refund, exchange or store credit will be given. Items not returned in saleable condition, will not be allowed a refund, exhange or store credit. Items may only be returned or exchanged within a 30-day period from original purchase. If you request a return, we will ask for pictures of the item before you send it back to us. We don't want to waste your time, or ours! Honestly, our goal is ZERO returns! We inspect items for manufacturing flaws before putting them into stock to ensure that the items we ship out are in perfect condition. We also have very detailed descriptions of items as well as size charts to ensure you order the correct size from the get-go!
Q: How do I initiate a return?
A: Please go to our Contact page and fill out the web form. Please provide your order number, the item you're returning and the reason for your return. A customer care team member will email within two business days to assist you. Once your return request is approved, you will receive an RMA number and address to which you can send your return.
Q: Why do we only get 48 hours to decide if we'd like to keep something?
A: Because we're members of nearly all of the Facebook Pageant Beware/Scammer pages and we've seen how people behave! We've seen claims of customers buying things, wearing them and then returning them. Worse? They wear them, damage them and then say they received the item damaged and demand a refund. We're not saying you would do this, but people have, so we have to treat everyone equally. If you are okay with "Crowned Credit" (our version of store credit), you are welcome to initiate a return any time within the 30-day period after purchase as long as the returned item is in "saleable condition."
Q: What does "saleable condition" mean?
A: It means that you have returned an item in the exact condition in which it was sent to you. This means that the tags are still attached where we attached them; the item has no stains or smells; the item has not been worn; the item is not damaged.
Q: What if my return is not deemed to be in "saleable condition?"
A: This is tricky. We would hope that you are honest when you initiate the return process. We will ask for pictures of the item in question before you ship it to us in order to give an initial assessment of the item before you spend time and money sending it item back to us. However, if you send us pictures that don't match the actual condition of the item, you are responsible for a $10 flat fee for us to send them item back to you, or we will donate the item if you wish. We do not keep items that are returned to us unsaleable condition.
Q: How do exchanges work?
A: If you would like to exchange an item, you must go through the "Return Process." Once your returned item is inspected and is deemed in saleable condition, you will be contacted by a member of our customer care team, and your exchange will be shipped out to your original address for a $5 flat fee plus the difference. If you exchange for something less expensive, you will be given a credit after the shipping fee is deducted.
Q: When will I receive my refund/credit?
A: Please allow us up to 48 hours to inspect your return. Once your return is accepted, a refund to your original form of payment or a store credit will given. Please allow 3 to 5 business days for your bank to show the refund credit.
Q: Can I return a consignment item?
A: Consignment items are final sale, and are not returnable. If you don't love your purchase, we will be happy to re-consign it for you so you can recoup some of the money spent on the item. Learn more about Consignment HERE.